The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL® 4, and participants need to pass the related certification exam to work towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Drive Stakeholder module provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It guides the organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.

Some key learning objectives

• Understand how customer journeys are designed.
• Knowing how to target markets and stakeholders.
• Developing and fostering stakeholder relationships.
• Knowing how to collaborate effectively to ensure value creation.
• Aligning expectations and agreed-upon service details with services delivered.