Discover the Auslyn Group Advantage
About Auslyn Group
Mike Vikdal
Author, President – Auslyn Group
Who We Are
At Auslyn Group, we are passionate about empowering organizations to unlock their full potential in IT Service Management (ITSM). With over 18 years in business and over 25 years of experience in both education and consulting, we specialize in delivering dynamic and engaging learning experiences that blend practical knowledge with real-world scenarios.
Our mission is simple
Transform ITSM learning from theoretical concepts into actionable skills through innovative, experiential learning. We believe that meaningful education comes not just from books but from experiences that simulate real challenges, helping participants master the complexities of IT service delivery and management.
Our Expertise
ITSM Consulting Services
Whether you're building your service management practice from scratch or optimizing existing processes, Since 2006, Auslyn Group provides tailored consulting services to guide you at every step. From Service Management/IT Operational Maturity Assessments, ITIL® framework adoption to process optimization, we work closely with your team to align service delivery with business objectives.
ITSM Education and Training
Our specialized training programs help individuals and teams develop critical ITSM skills. We o er certification courses in all areas of ITIL®, Process Mapping & Design, Root Cause Analysis as well as hands-on workshops that equip participants with industry best practices. Auslyn Group's experiential learning methodology ensures that knowledge isn’t just gained – it’s applied e ectively.
Experiential Learning Methodology
In the traditional classroom you are told what to do, with experiential learning you are doing it yourself. Learning by doing is at the heart of our approach. Our workshops incorporate real-world case studies, simulations, and role-play scenarios, allowing participants to engage deeply with the subject matter and build confidence in solving complex IT challenges.
Why Choose Auslyn Group?
01
Tailored Solutions:
We design education and consulting services to meet the unique needs of each client based on their current challenges and initiatives. Allowing for a much more focused approach and greater immediate value in the end.
02
Industry Expertise:
Our team consists of seasoned ITSM professionals and thought leaders.
03
Actionable Result:
We focus on practical application to ensure sustainable improvements in service management.
04
Proven Success:
We’ve helped organizations from around the globe and across all industries to achieve measurable growth and enhanced service delivery.
Our Commitment
At Auslyn Group, we are committed to continuous learning and improvement for ourselves and for the clients we serve. We strive to be a trusted partner on your ITSM journey, equipping your teams with the skills, insights, and tools needed to succeed in today’s fast-evolving digital landscape.
Let’s Grow Together Ready to elevate your ITSM practices? Let Auslyn Group guide you on the journey to operational excellence. Contact us today to learn more about our education programs and consulting services.
This webpage presents Auslyn Group as a forward-thinking and results-oriented organization with a strong focus on experiential learning in the ITSM space. It highlights their unique value proposition— bridging theory with real-world application—and invites potential clients to engage with them for further growth and transformation.
