Providing IT Consulting Services, Courses & More

Whenever you work with Auslyn Group, you can trust that you’re in great hands.

COURSES

  • ITIL® 4 Foundation


    3-day classroom course based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification

    Details
  • ITIL® 4 Specialist: Drive Stakeholder Value


    Guidance on establishing, maintaining, and developing effective service relationships at appropriate levels.

    Details
  • ITIL® 4 Specialist: High-Velocity IT


    Designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments.

    Details
  • ITIL® 4 Strategist: Direct, Plan, and Improve


    Designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

    Details
  • ITIL® Specialist: Create, Deliver, and Support


    Focuses on enabling business success through the creation of digital and IT strategies.

    Details
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We Are Auslyn Group

Creating World-Class Service Organizations

Auslyn Group has been helping organizations worldwide with IT Service Management for over 15 years. Our experience enabled us to become a World-Class IT Consulting & Service Center. Trust our team for all your IT consulting needs. Contact us now for more information.

Certified Experts

Top-Notch Service & IT Management Solutions

Auslyn Group's staff is the industry's best, and our IT consultants provide top-notch personalized service. Trust us for assessments, consulting services, training courses, and more.

About Auslyn Group

IT Consulting & Management

Auslyn Group came to the market in 2006 with the idea that education should be a mission critical aspect of every organization, allowing for a greater reduction in an already lengthy learning curve. In addition to education, the next logical question is “What’s next?" Well, this is where we excel. Our consulting services will help organizations go from “What do we need to do," through, “Where are we now," all the way to measuring and validating “Did we get there?”



We have assisted hundreds of organizations around the globe with their ITSM initiatives, and we are confident that we can assist your organization as well.

Why Choose Auslyn Group?

Personal Service

Toop notch customer service in understanding you and your organization.

Experienced Professionals

Our small, high-performing team outshines the competition by delivering top-notch results. Quality is key.

Modern Solutions

We teach and apply best-practice solutions with diverse capabilities in various frameworks and technologies, likely fluent in your tech language.

Competitive Prices

As a lean organization, we offer industry-best pricing to help you maximize your budgets for training and consulting.

Friendly & Reliable

Experience what we promise. Relationships are critical to success. Work with Auslyn Group to find out how refreshing they can be.

Simple Contracting

Simple, human-readable contracts for training and advisory services. No guesswork, customer-first approach. Clear pricing and terms.

Learn About ITIL®

  • What is ITIL®?

    ITIL® Is The World's Most Popular IT Service Management Framework


    It supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs. ITIL® provides comprehensive, practical, and proven guidance for establishing a service management system. It also provides a common language for businesses using IT-enabled services.

  • ITIL® 4 Foundation

    The ITIL® 4 Foundation is a 3-day classroom course based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment.


    Some key learning objectives:

    • Understand the key concepts of ITIL® service management.
    • The ITIL® Guiding Principles, enabling organizations to adopt and adapt to the ITIL® service management framework.
    • The purpose and components of the ITIL® Service Value System.
    • The activities of the Service Value Chain.
    • Various ITIL® practices and how they contribute the Service Value Chain activities.

  • ITIL® Specialist: Drive Stakeholder Value

    The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL® 4, and participants need to pass the related certification exam to work towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Drive Stakeholder module provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It guides the organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.


    Some key learning objectives

    • Understand how customer journeys are designed.
    • Knowing how to target markets and stakeholders.
    • Developing and fostering stakeholder relationships.
    • Knowing how to collaborate effectively to ensure value creation.
    • Aligning expectations and agreed-upon service details with services delivered.

  • ITIL® Specialist: High Velocity IT

    The ITIL® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. It will help aspiring organizations operate in a similar way to successful digitally native organizations. The course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The focus of these practices and technologies is on the rapid delivery of products and services to maximize value.


    Some key learning objectives

    • Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT.
    • Understanding the digital product lifecycle in terms of the ITIL® operating model.
    • Understand the importance of the ITIL® guiding principles and other fundamental concepts for delivering high-velocity IT.
    • Know how to contribute to achieving value with digital products.
  • ITIL® Strategist: Direct, Plan, and Improve

    The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module that will be a key component of both the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.


    Some key learning objectives

    • Understand the key concepts of direction, planning, and improvement.
    • Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context.
    • Understand the role of Governance, Risk and Compliance and know how to integrate the principles and methods into the service value system.
    • Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
    • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning, and improvement.

  • ITIL® Specialist: Create, Deliver, and Support

    The ITIL® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification offered by Auslyn Group adds a new perspective to the ITIL® suite and elevates the discussion around ITIL® concepts to a strategic level among business leaders and aspiring leaders.


    Some key learning objectives

    • Demonstrate the use of the ITIL® guiding principles in Digital and IT Strategy decisions and activities.
    • Understand how to leverage digital strategy to react to digital disruption.
    • Understand the relationship between the concepts of Digital and IT Strategy, the service value system, and the service value chain, and explain how to utilize them to create value.
    • Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology.
    • Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence.

Learn about XLA

What Does Good Look Like In An XLA Environment?

  • A good experience is always what the business consumer values, seldom what we think it is or should be.
  • An experience level agreement (XLA) is so much more than a survey. It is a fit-for-purpose design.
  • A meaningful experience is not a transaction, but a cumulative, dynamic sentiment established over time.
  • The traditional practice of building standard capabilities to manage a service gives way to an experience architecture catering to people as they adopt different personas and perform different roles.
  • Experience isn’t about the psychology of the individual, but how you make people feel at scale in a way that matters to your business.
XLA

The XLA Stack - XLA Working With SLA

XLAs do not replace SLAs… They help each other. We need both.

XLA

The XLA Stack - An Experience Example

Lean IT helps IT organizations

Ensuring You Provide Your Customers with the Best IT Services

Lean IT helps IT organizations improve by understanding customer value, processes, performance management, organization, attitude, and behavior. It promotes continuous improvement and works well with other best practice methods like ITIL®, PRINCE2®, and P3O®.


This course covers the Foundation level certification of the Lean IT Association. Other Lean IT qualifications include Lean IT Kaizen Lead, Lean IT Coach, and Lean IT Leadership. The Foundation certification is mandatory for the other certifications.


This course accredits individuals involved in Lean IT Foundation. It outlines the learning outcomes and requirements for achieving these outcomes.

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