The ITIL® 4 Foundation is a 3-day classroom course based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment.

Some key learning objectives:

• Understand the key concepts of ITIL® service management.
• The ITIL® Guiding Principles, enabling organizations to adopt and adapt to the ITIL® service management framework.
• The purpose and components of the ITIL® Service Value System.
• The activities of the Service Value Chain.
• Various ITIL® practices and how they contribute the Service Value Chain activities.