The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module that will be a key component of both the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.

Some key learning objectives

• Understand the key concepts of direction, planning, and improvement.
• Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context.
• Understand the role of Governance, Risk and Compliance and know how to integrate the principles and methods into the service value system.
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
• Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning, and improvement.