Learn About ITIL®
ITIL® is the world’s most widely recognized framework for IT enabled services. It supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs. ITIL® provides comprehensive, practical, and proven guidance for establishing a service management system. It also provides a common language for businesses using IT-enabled services.
The ITIL® 4 Foundation is a 3-day classroom course based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL to their own work environment.
Some key learning objectives:
ITIL® Specialist: Drive Stakeholder Value
The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL® 4, and participants need to pass the related certification exam to work towards the Managing Professional (MP) designation. The ITIL® 4 Specialist: Drive Stakeholder module provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It guides the organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.
Some key learning objectives:
ITIL® Specialist: High Velocity IT
The ITIL® 4 Specialist: High-Velocity IT course is designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. It will help aspiring organizations operate in a similar way to successful digitally native organizations. The course includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. The focus of these practices and technologies is on the rapid delivery of products and services to maximize value.
Some key learning objectives:
ITIL® Strategist: Direct, Plan, and Improve
The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements. Therefore, it is the universal module that will be a key component of both the ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams.
Some key learning objectives:
ITIL® Specialist: Create, Deliver, and Support
The ITIL® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification offered by Auslyn Group adds a new perspective to the ITIL® suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.
Some key learning objectives: